Question 1

How do I download offline maps?

Accepted Answer

In the app, go to Settings > Offline Maps and select the region to download. Download requires a Wi-Fi connection for large files.

Question 2

What usage data do you collect?

Accepted Answer

We only collect first-party product analytics: app open, legend open, category selection, place detail open, external click to Google Maps and session end with duration. This data helps us understand how SURRA Maps is used and improve the product.

Question 3

What technical information is associated with these analytics?

Accepted Answer

We associate events with a locally generated anonymous or pseudonymous identifier, a session id, platform, app version, language, country and the technical identifiers of the selected category or opened place. We do not collect mandatory accounts, IDFA, launch-stage demographic data or advertising identifiers.

Question 4

Do you use advertising or third-party tracking?

Accepted Answer

No. SURRA Maps does not include advertising SDKs, does not perform cross-app or cross-site tracking, does not use IDFA and does not require ATT. Usage data is collected only in SURRA-owned systems.

Question 5

How can I revoke or limit usage data collection?

Accepted Answer

You can write to support@surramaps.org for a privacy request. To stop new analytics submissions you can also uninstall the app: the local identifier is removed from the device and a new installation generates a new anonymous identifier.

Question 6

How can I report an error or a missing place?

Accepted Answer

Write to support@surramaps.org with as much detail as possible, such as the place name, category, issue encountered and device used.

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